Grievance / Support Policy

Webmakesite - Grievance / Support Policy

At Webmakesite, customer satisfaction is important to us. This Grievance / Support Policy outlines the process for raising concerns, seeking support, and resolving issues related to our digital marketing services.

• 1) Purpose: The purpose of this policy is to provide clients with a clear and transparent mechanism to:
• Raise grievances or complaints
• Request service-related support
• Ensure timely and fair resolution of issues
• 2) Scope of Support: Webmakesite provides support related to:
• Digital marketing services delivered by us
• Website development and maintenance, if included in scope
• Social media marketing, SEO, ads management, and branding services
• Billing, payments, and service-related queries

This policy does not cover issues arising from third-party platforms beyond our control.

• 3) How to Raise a Grievance: Clients may raise grievances or support requests through:
• Official email communication
• WhatsApp or phone number provided by Webmakesite
• Any other official communication channel shared with the client

All grievances should include relevant details such as service name, issue description, and supporting information.

• 4) Response & Resolution Timeline: Webmakesite will acknowledge the grievance within a reasonable time after receiving it. We will make best efforts to resolve the issue within a practical timeframe depending on the nature and complexity of the concern. Some issues may require coordination with third-party platforms, which may extend the resolution time.
• 5) Client Responsibilities: The client agrees to:
• Provide clear and accurate information regarding the issue
• Cooperate during the investigation and resolution process
• Maintain professional and respectful communication

Misuse of support channels or abusive communication may lead to service suspension.

• 6) Limitations: Webmakesite shall not be responsible for grievances related to:
• Platform algorithm changes or policy updates
• Account suspension or ad rejection by third-party platforms
• Performance expectations beyond agreed scope or guarantees
• Delays caused due to non-payment or late approvals by the client
• 7) Escalation: If a grievance is not resolved at the initial level, it may be escalated internally within Webmakesite for further review and action.
• 8) No Refund Clause: Raising a grievance or support request does not automatically entitle the client to a refund. Refunds, if any, shall be governed strictly by Webmakesite’s Payment Policy.
• 9) Policy Updates: Webmakesite reserves the right to modify or update this Grievance / Support Policy at any time without prior notice. The updated policy will be effective once published.
• Acceptance: By using Webmakesite’s services, the client acknowledges that they have read, understood, and agreed to this Grievance / Support Policy.
• Optional Short Version (Website Use): For any service-related support or grievances, clients may contact Webmakesite through official communication channels. We aim to resolve issues in a fair and timely manner.